Although on 7% of companies allow some version of remote work, regular work from home positions increased by 173%, a growth of 47x times faster than the self-employment population.
Ben gave us some insight on the importance of developing a sound culture to ensure the success of remote employees. Getting to know your employees as actual people, and not just virtual resources is key in creating a high performing and inclusive culture. Focusing on their career goals and developing your remote employees so they can reach their maximum potential is one of the easiest things to forget when employing remote workers, but one of the most important tasks managers and business owners should be aware of. Scheduling routine video calls is a key component of being able to maintain and build these relationships with remote workers.
Key Performance Indicators are also crucial to ensure that the expected work is being completed in a timely and accurate manner. Ben provided a great example on how KPI’s should be developed for a junior sales rep to make sure they are measurable, realistic and achievable:
- 2 appointments per day
- 25% close rate
- Assign customer contact on a quarterly basis
- Update Tigerpaw notes