His written estimates are good for a month. The estimates cover the labor for the job. Materials he buys on behalf of the customer are not marked up. The work is guaranteed for a year so any problems are fixed without charge.
He has used a online service called Survey Local found on reachlocal.com that asked customers to review the work. If it’s a positive review it is posted on social media. If negative, a message is sent directly to Tom to see if he can resolve any issues.
Give Tom a call for your next remodeling need and see the difference in his service.